Information we collect
- Information you provide directly: your name, phone number, optional email address, ZIP code, and the details you write in the contact form or tell us on the phone.
- Basic technical information your browser sends automatically, such as device type and pages visited, used to keep the site working properly.
- Nothing entered into the repair-versus-replacement calculator is transmitted or stored; it runs entirely in your browser.
How we use it
- To respond to your enquiry and schedule service.
- To confirm whether your address falls within our service area.
- To prepare a quote for work you have asked about.
- To keep records of service performed at your property.
What we do not do
- We do not sell your personal information.
- We do not rent or trade your contact details to marketing lists.
- We do not share your information with third parties except where necessary to provide the service you requested or where required by law.
Cookies and site analytics
This site may use cookies or similar technologies necessary for basic functionality and to understand general usage patterns. You can control cookies through your browser settings; blocking them may affect how parts of the site behave.
Third-party content
Our contact page embeds a map provided by Google. When that map loads, Google may receive information about your visit under its own privacy policy, which we do not control.
Data retention and security
We keep customer and service records for as long as needed to provide service, honour warranties on work performed, and meet ordinary business and legal obligations. We take reasonable measures to protect the information we hold, though no method of transmission or storage can be guaranteed completely secure.
Your choices
You may ask us what information we hold about you, ask us to correct it, or ask us to stop contacting you. Call 716-412-2677 or use the contact form and we will act on your request.
Children
This site is intended for homeowners and is not directed at children. We do not knowingly collect information from children.
Changes to this policy
We may update this policy as our practices change. The version published on this page is the current one.
Contact
Questions about this policy can go to Furnace Repair Buffalo NY, 50 Fountain Plaza, Suite 1520, Buffalo, NY 14202, or by phone at 716-412-2677.